Retail Sales Assistant Jobs in Kenya

Retail Sales Assistant

Our client is one of the leading fashion retailers in Kenya specializing in selling of elegant, unique and stylish footwear, bags, clothes and leather items and with a sprawling branch network across the country.

They’re looking to hire highly talented and experienced candidates for the position of sales assistants who will be placed in our branches to sell the company products such as shoes, clothes and perfumes.

About The Position: The key responsibilities of Sales Assistant include, but are not limited to, providing prompt, attentive and knowledgeable assistance to all clients, support the staff in order to achieve and surpass the goals, and to ensure the highest standards of customer service are maintained at all times.

Core Responsibilities

Sales Performance

  • Develop sales techniques to ensure maximum performance
  • Identify and meet clients’ needs
  • Utilize all available sales tools to increase business and improve results
  • Overcome client objections and offer alternatives
  • Comply with all sales related policies and procedures
  • Utilize suggestive selling techniques to maximize and accessorize a sale
  • Close the sale and monitor all details alterations, shipping, delivery and special client requests
  • Collaborate with all associates to achieve departmental and store goals
  • Attend all meetings and seminars to ensure knowledge to provide maximum results
  • Minimizes returns

Product Knowledge

  • Possess an in-depth knowledge of the merchandise
  • Consistently seek to increase product knowledge
  • Maintain a keen interest in the fashion industry and market trends
  • Utilize product knowledge to increase sales
  • Identify fit/product concerns in a timely manner
  • Have an understanding of competitors’ products

Client Service

  • Provide the highest level of client service
  • Maintain constant floor presence to assist clients
  • Acknowledge all clients
  • Develop rapport with clients
  • Build and maintain repeat clientele
  • Maintain consistent communication with clients
  • Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
  • Identify and implement new ways of increasing client base
  • Monitor client purchases and client database
  • Ensure complete client satisfaction through to client use of purchase

Selling Floor

  • Participate in merchandising moves and maintain merchandising directives
  • Possess a basic understanding of the company’s visual and merchandising standards and philosophy
  • Understand merchandise themes to convey to clients
  • Return all items, clean and well maintained, to their correct place
  • Participate in keeping the selling floor and merchandise clean and organized
  • Participate in ensuring the correct visual image is reflected on the floor at all times


  • Possess thorough knowledge of stock location and organization both on and off the selling floor
  • Participate in inventory control by insuring tickets and sensors on all garments
  • Participate in inventory, cycle counts and stock rotations as requested

Human Resources

  • Be aware of and abide by all Human Resources policies and procedures
  • Assume responsibility to insure all personal personnel information is provided and updated and thoroughly abide by Employee Handbook
  • Complete all Human Resources paperwork in a timely manner
  • Adhere to work schedule, inclusive of time and attendance
  • Maintain consistent standards of image and grooming at all times
  • Attend and participate in all training and development seminars, programs and meetings

Loss Prevention

  • Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
  • Respect and abide by all Loss Prevention policies, procedures and directives
  • Report any and all health or safety concerns to the appropriate person and contribute to a safe environment


  • Possess a thorough understanding of all point-of-sales policies and procedures
  • Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed
  • Respect and abide by all register policies and procedures o Effectively utilize style locator and customer profile systems


  • Respect and abide by all inventory/receiving policies, procedures and directives
  • Collaborate with inventory/receiving staff to insure client service standards of delivery and shipping


  • Basic understanding of sales principles and customer service practices
  • Proven 2-3 years working experience in retail sales/Perfume
  • Proficiency in English
  • Track record of over-achieving sales quota
  • Solid communication and interpersonal skills
  • Customer service focus
  • Friendly, helpful, confident and engaging personality
  • Basic administration skills
  • Degree/ Diploma or certificate in any discipline

How to Apply:

Candidates who meet the criteria set above should send their CVs to clearly quoting “RETAIL SALES ASSISTANT” on the email subject line.

Applications should reach us on or before 15th January 2019.

Only qualified candidates will be contacted.

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