New Customer Service Jobs in Nairobi

Our client a reputable Motor Vehicle Workshop that offers a range of garage services is currently looking to hire a Customer Service / Sales Executive.

Responsibilities

  • Greet customers arriving at the workshop
  • Use an existing network of industry contacts to generate new business
  • Maintain strong business relationships with customers.
  • Respond to all inquiries in a quick & timely manner.
  • Maintaining positive customer relationships to ensure repeat business.
  • Helping clients find the best automotive solutions explaining the benefits.
  • Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.
  • Cross sell other products by highlighting on their benefits in relation to the products being purchased. 
  • Upon completion of the transaction, ensure that accurate documentation is done and payment is collected. 
  • Develop a rapport with the customer to encourage future business.
  • Respond promptly to customer inquiries
  • Handle, resolve customer complaints and keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Provide feedback on the efficiency of the customer service process

Qualifications

  • Degree / Diploma in Business Administration; or a related field
  • At least 2 years proven work experience as a Customer Service & Sales Executive in the Automotive industry or related field
  • Must have experience in Sales & Customer Service
  • Ability to negotiate and understanding marketing skills
  • Self-motivated and goal-oriented, desire to deliver results
  • Fast learner and a quick thinker
  • Ability to adapt and grow in a competitive environment

How to Apply

Please send your CV to jobs@alternatedoors.co.ke

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