MPesa Capacity Manager Jobs in Nairobi 2021

Techsavanna Company Ltd

Job Title: Capacity Manager

Reports to: Pr. Mgr. VCI MPesa Support

Location: Nairobi

Role Purpose: The capacity manager purpose is to ensure sufficient IT resources are provided in a timely and cost effective manner so that the services are enabled to perform as expected by the customers and defined in the SLAs.

The role shall ensure that timely and meaningful reports are generated for service performance, service usage and system utilization.

It shall further combine historical reports with business forecasts to provide a Capacity Plan that predicts required resources in a timely manner that allows delivery teams to put these into place sufficiently early.

Key performance indicators:

  • Produce a Capacity Plan that reflects the current and future resource needs of the MPesa environments for the demand management process.
  • Assess the impact of the changes on the environment in terms of capacity and performance.
  • Ensure that performance requirements of the environments are met.
  • Provide diagnosis and resolution of incidents and problems related to performance and capacity.
  • Continued focus on Simplicity and Speed to reduce project transfer time to Operations
  • Integrity and openness to build trust and be trusted across different cultures.
  • The assigned services meet or exceed customer SLAs and internal VCI KPIs
  • Cost efficiency targets are met

Knowledge and experience:

  • Experience of working in large multi-national, matrix based organizations with customer and contributing stakeholders, acting as a team player
  • Drive for effectiveness, efficiency and sharing of knowledge/best practices
  • Extensive experience in IT Application Operations and End-to-end support
  • Technical and business understanding of mobile telecommunications, mobile payments or similar financial system operations.
  • Geographically distributed delivery experience and use of remote working communication tools.

Must have technical / professional qualifications:


  • Customer and vendor management skills
  • Good understanding of KPI calculation and reporting (tools: PowerPoint, Excel)
  • Applied, logical thinking for issue resolution and escalation handling
  • Good understanding of operational procedures and process standards, preferably ITIL
  • Deep technical understanding of Web-Technology and IT Applications
  • Communication and relationship management experience to Executive level – 3 years
  • Excellent problem analysis and resolution skills


  • Mobile Payment or Financial Services Experience
  • Service Operations Qualification – ITIL
  • AML Qualification – ICA Certificate in Anti Money Laundering Awareness
  • Regulated industry experience

Budget owned: none

Direct reports: none

Dotted reports: none

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below.

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