Customer Service Jobs Today 2019

Customer Service Agent Job at Corporate Staffing

Our client is a new entrant into the Kenyan market offering an online lending platform. They seek to recruit customer service agents to offer support to clients and manage the sales processes.

Gross Salary: competitive
Location: Nairobi

Responsibilities

  • Customer service by phone (incoming and outgoing calls), e-mail and chats;
  • Providing information and educating customers about the products offered by the Company;
  • Offer the Company’s products in the course of contact with customers and using the opportunity of cross-selling the available products;
  • Implementation of the determined indicators in the area related to the quality of customer service, efficiency, and productivity;
  • Processing of online loan applications;
  • Processing of MOU documentation with cooperating companies
  • Providing basic technical support to clients
  • Ensuring customer service at the highest level in accordance with applicable customer service standards and internal procedures
  • Reporting any technical problems to the immediate Manager without delay;
  • Building long-term relationships with clients
  • Building a positive company’s reputation

Qualifications

  • 1-year experience in telephone customer service gained in the banking sector or consumer loans
  • Attitude to achieve the set goals (individual and group)
  • Good knowledge of MS Office programs (Word, Excel)
  • A high sense of responsibility, accuracy, and commitment
  • High level of self-discipline
  • Ability to build interpersonal relationships
  • Ability to work in a team
  • Advanced knowledge of English
  • High level of empathy

How to Apply

Apply here for the Customer Service Agent Job

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