Customer Care Assistants Jobs In Kenya

Siaya Bondo Water and Sanitation Company LTD was established in 2006 as a Company to provide clean, safe, affordable drinking water and Sanitation services in Siaya County. We are seeking to recruit exceptional intern with strong teamwork and disciplined for the following positions.



  • Ensure timely collection of all revenue generated and billed as per policies and procedures
  • Organize, coordinate and monitor the work within the Area,
  • Ensure cash less revenue collection at the Area
  • Maintain accurate records on customers, and this includes all telephone contacts of customers
  • Ensure timely response to Customer enquiries and complaints
  • Ensure effective communication between customer and the company in order to establish conducive working environment
  • Ensure provision of quality services to customers as per established standards
  • Maintain accurate records on customer complaints in order to identify areas of problems and take appropriate measures
  • Monitor bill distribution
  • Monitor the provision of services to the customer
  • Ensure proper documentation and signing of new connection contract between the client and the company
  • Management of stores at the Area level;
  • Ensure proper and timely handling of customer complaints/queries/applications;
  • Visit major customers from time to time
  • Remind customers of their bill balances from time to time.


  • Certificate/Diploma in Business Management/Administration/Mass communication, public relations or in any other related field.
  • Have successfully served as a Customer Care Assistant in a comparable position with similar responsibilities for at least three two (2) years.
  • High degree of integrity and dependability
  • Have good interpersonal relations and communication skills.

How to Apply

Qualified and interested applicants may apply by enclosing a cover letter, a detailed resume, copies of academic and professional certificates and testimonials and names and addresses of three ( 3) referees (including telephone and email contacts) to Managing Director,Siaya Bondo Water &Sanitation Company ,P.O.BOX 214-44060 SIAYA OR

Shortlisting will be done on rolling basis.  All applications should be received not later than 21st  April 2021 only shortlisted applicants will be contacted.            

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