Customer Care Assistant Jobs in Kenya (20-30K)

Our client in real estate is urgently looking for a Customer service Assistant to join their dedicated job.

Salary: 20-30K

Responsibilities for the Customer Care Assistant Job

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Troubleshoot customer issues over the phone.
  • Maintain a balance between company policy and customer benefit in decision making.
  •  Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Customer Care Assistant Job Qualifications

  •  Highly developed sense of integrity and commitment to customer satisfaction.
  •  Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has a pleasant, patient and friendly attitude.
  • Strong decision making and analytical abilities.

How to Apply

If qualified kindly send CV to  clearly indicating’ Customer Care’ on the subject line.

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